Delivery & Returns
Reptile Centre makes every effort to ensure that the goods you ordered get to you undamaged and in a timely fashion.
Please ensure you read the following in the event of a problem to ensure speedy resolution of any problems:
The normal delivery time for the products are shown as part of the products description.
If the delivery date is to be any longer than this time you will be contacted by one of the Reptile Centre sales representatives.
All orders will be shipped by recognised carriers or the Royal Mail.
Reptile Centre can ship products to an alternative address.
Reptile Centre is not responsible for any additional costs as a result of extended delivery times, unless prior consent is given in writing by a member of the Reptile Centre staff.
Next day delivery option does not include bank holidays or weekends.
Orders placed before 3pm will be dispatched on the same day (Monday - Friday, excluding bank holidays and weekends).
No orders are dispatched over weekends.
Frozen food will not be dispatched on Fridays unless Saturday delivery is specified.
Delivery to offshore/Remote locations may (but not always) incur additional delivery charges if you live in one of the following post codes; AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT & TR21-25.
In the event that there is a problem with the goods, please contact us.
We must be informed of the problem with the order within 7 working days starting the day after delivery.
Reptile Centre is not responsible for any additional costs as a result of a faulty product, unless prior consent is given in writing.
Products must be returned at your cost and in re-saleable condition.
Flat-packed vivariums and cabinets cannot be returned once opened.
This does not effect your statutory rights.