Black Friday Delivery Information:
During this extremely busy period, you may experience a slower than usual delivery time.
We will do our best to pack your order in the fastest time possible, however, most couriers suffer a with a backlog of orders which may delay delivery by a day or two.
Delivery Information:
At the Northampton Reptile Centre we believe in being upfront about our delivery costs.
- The maximum price you will pay is shown against each product.
- We group products together so you get a reduced price.
- When you checkout the total delivery price is shown.
- Orders over £69 qualify for FREE delivery.
Dispatch Information:
- Orders are dispatched Monday to Friday excluding bank holidays.
- Orders placed before 2pm will be dispatched that day
- Orders placed after 2pm are not guaranteed to dispatched that day.
- Frozen food will not be dispatched on a Friday unless Saturday delivery is specified.
- Dispatch emails & tracking information are sent throughout the day.
Who will deliver my order?
Depending on weight/ length, your order will be delivered by one of two methods, you may be able choose which method you prefer when you order your products.
Royal Mail: Our standard delivery is via first class Royal Mail. Royal Mail deliver anywhere within the UK with a post code. Delivery is restricted to orders weighing less than 2kg, being less than 24" in length and non-frozen food. If you're not home when the package arrives, it can be collected from your local royal mail depot.
Next Day Courier: If you want to be sure your goods will arrive next working day we suggest you use our courier service. You will need to be home to sign for your order when it's delivered.
If your order is sent by TNT it should be delivered between 8am - 12pm
Orders sent by Parcelforce can arrive any time until 6pm.
Offshore/ Remote UK Delivery:
Orders via Royal Mail are unaffected. Orders that need to be delivered via a courier may (but not always) incur additional delivery charges if you live in one of the following post codes; AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT & TR21-25.
Please place your order as normal and we will contact you before dispatching your order if necessary.
Offshore Non-UK Delivery:
We are not currently accepting orders from outside the UK.
Click and Collect Orders:
- Orders are dispatched to store from central warehouse
- You will be notified by email when your order is ready to collect.
- Orders placed before 2pm (Monday to Friday) will be dispatched to store to collect on the next working day (Monday to Friday)
- All orders placed after 2pm Friday will be ready to collect on Tuesday
- Orders containing Frozen food placed after 2pm on Thursday will be ready to collect on Tuesday
- Frozen food will not be dispatched on a Friday.
- Click and collect is a FREE service
- Orders must be collected with a valid form of ID and proof of purchase
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