Delivery Information:
At Northampton Reptile Centre we believe in being upfront about our delivery costs.
- The maximum price you will pay is shown against each product.
- We group products together so you get a reduced price.
- When you checkout the total delivery price is shown.
- Orders over £69 qualify for FREE delivery.
Dispatch Information:
- Orders are dispatched Monday to Friday excluding bank holidays.
- Orders placed before 2pm will be dispatched that day
- Orders placed after 2pm are not guaranteed to dispatched that day.
- Frozen food will not be dispatched on a Friday unless Saturday delivery is specified.
- Dispatch emails & tracking information are sent throughout the day.
Who Will Deliver My Order?
Depending on weight/ length, your order will be delivered by one of two methods, you may be able choose which method you prefer when you order your products.
Royal Mail: Our standard delivery is via first class Royal Mail. Royal Mail deliver anywhere within the UK with a post code. Delivery is restricted to orders weighing less than 2kg, being less than 24" in length and non-frozen food. If you're not home when the package arrives, it can be collected from your local royal mail depot.
Next Day Courier: If you want to be sure your goods will arrive next working day we suggest you use our courier service. You will need to be home to sign for your order when it's delivered.
If your order is sent by TNT it should be delivered between 8am - 12pm
Orders sent by Parcelforce can arrive any time until 6pm.
Offshore/ Remote UK Delivery:
Orders via Royal Mail are unaffected. Orders that need to be delivered via a courier may (but not always) incur additional delivery charges if you live in one of the following post codes; AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT & TR21-25.
Please place your order as normal and we will contact you before dispatching your order if necessary.
Offshore Non-UK Delivery:
We are not currently accepting orders from outside the UK.
Click and Collect Orders:
- Orders are dispatched to store from central warehouse
- You will be notified by email when your order is ready to collect.
- Orders placed before 2PM Monday will be delivered to store on Tuesday. Orders placed before 2PM Thursday will arrive in store on Friday
- Delivery times may be effected by bank holidays
- You will be notified by email when your order arrives in store and is ready to collect.
- Orders containing perishable items must be collected as soon as possible following notification that the order is ready.
- Click and collect is not compatible with the livefood subscription service
- Click and collect is a FREE service.
- Orders must be collected with a valid form of ID and proof of purchase.
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