Delivery Information
We believe in being upfront about our delivery costs.
- Delivery cost is calculated at the checkout and is dependant upon your basket contents and post code.
- We group products together so you get a reduced price.
- When you checkout the total delivery price is shown.
- Orders over £99 qualify for FREE delivery.
Dispatch Information
- Orders are dispatched Monday to Friday excluding bank holidays.
- Orders placed before 12pm will be dispatched that day
- Orders placed after 12pm are not guaranteed to dispatched that day.
- Frozen food will not be dispatched on a Friday unless Saturday delivery is specified.
- Dispatch emails & tracking information are sent throughout the day.
Who Will Deliver My Order?
Depending on the weight/ size of your order and your postcode, you will be presented with appropriate delivery options at the checkout.
- Royal Mail
- Royal Mail 24 - 1st class service that aims to deliver within 1 day of dispatch (not guaranteed).
- Royal Mail 24 Tracked - 1st class service that aims to deliver within 1 day of dispatch (not guaranteed).
- APC
- Mainland UK - next day courier with pre-12pm or pre-4pm delivery services (excluding some Scottish postal codes).
- Saturday - aims to delivery before 12pm Saturday to mainland UK if order placed before 12pm Friday(excluding some Scottish postal codes).
- DX
- Mainland UK - next day courier with pre-1pm or pre-6pm delivery services (excludes some Scottish postal codes).
- Saturday - delivers Saturday to mainland UK if order placed before 12pm Friday (excluding some Scottish postal codes).
- Kings/ Tuffnell's
- Some heavy items may need to be moved from your selected delivery service to a palletised delivery service with a delivery time of 1-2 working days.
Offshore/ Remote UK Delivery:
Orders via Royal Mail are unaffected. Orders that need to be delivered via a courier may (but not always) incur additional delivery charges if you live in one of the following post codes; AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT & TR21-25.
Please place your order as normal and we will contact you before dispatching your order if necessary.
Offshore Non-UK Delivery:
We are not currently accepting orders from outside of the UK.
Copyright 2023 Reptile Centre.
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