The AHS is a self contained heating system comprising ceramic heater, pulse proportional thermostat and a safety thermal trip.

Thermal Trip
The mechanical thermal trip senses the temperature of the metal enclosure. If the metalwork exceeds approximately 70 degrees Celsius then the trip will cut the power to the ceramic heater irrespective of what the thermostat is indicating. This is a safety device to ensure that the metal work remains at a temperature that does not cause harm to your reptile. If the thermal trip does operate a metallic click can be heard. The safety trip is automatic and when the metalwork has cooled the trip will again allow power to the heater.

Correct temperature reading
The temperature sensor encased in the black sheath is very accurate. Having set the desired temperature on the AHS and positioned the sensor in its required location the temperature of the air will be controlled accurately at the position of the temperature sensor.

The temperature nearer the heater (from the sensor position) will be hotter and further away from the heater it will be cooler.

Please note that when using a thermometer to check the temperature that unless it is in exactly the same position as the thermostat sensor there will be a discrepancy due to the positioning of the thermometer.

The AHS contains no user serviceable parts and the ceramic heater should only be replaced by Microclimate.

Microclimate products are designed and built to exacting standards. Each and every unit is tested to ensure many years of trouble free operation is achieved.

All Microclimate products are designed and manufactured in the UK. Microclimate AHS benefit with a 1Iyear parts and labour warranty. Please keep your proof of purchase safe, as this will be required for all warranty claims.

Delivery Information

We believe in being upfront about our delivery costs.

Delivery cost is calculated at the checkout and is dependent upon your basket contents and postcode.

We group products together so you get a reduced price.

When you checkout the total delivery price is shown.

Orders over £99 qualify for FREE delivery.

Dispatch Information

Orders are dispatched Monday to Friday excluding bank holidays.

Orders placed before 12pm will be dispatched that day

Orders placed after 12pm are not guaranteed to be dispatched that day.

Frozen food will not be dispatched on a Friday unless Saturday delivery is specified.

Dispatch emails & tracking information are sent throughout the day.

Who Will Deliver My Order?

Depending on the weight/ size of your order and your postcode, you will be presented with appropriate delivery options at the checkout.

Royal Mail

Royal Mail 24 - 1st class service that aims to deliver within 1 day of dispatch (not guaranteed).

Royal Mail 24 Tracked - 1st class service that aims to deliver within 1 day of dispatch (not guaranteed).

APC

Mainland UK - next-day courier with pre-12pm or pre-4pm delivery services (excluding some Scottish postal codes).

Saturday - aims to delivery before 12pm Saturday to mainland UK if the order is placed before 12pm Friday(excluding some Scottish postal codes).

DX

Mainland UK - next day courier with pre-1pm or pre-6pm delivery services (excludes some Scottish postal codes).

Saturday - delivers Saturday to mainland UK if order placed before 12pm Friday (excluding some Scottish postal codes).

Kings/ Tuffnell's

Some heavy items may need to be moved from your selected delivery service to a palletised delivery service with a delivery time of 1-2 working days.

Offshore/ Remote UK Delivery:

Orders via Royal Mail are unaffected. Orders that need to be delivered via a courier may (but not always) incur additional delivery charges if you live in one of the following post codes; AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT & TR21-25.

Please place your order as normal and we will contact you before dispatching your order if necessary.

Offshore Non-UK Delivery:

We are not currently accepting orders from outside of the UK.