Frequently Asked Questions

Northampton Reptile Centre is located 10 minutes from Junctions 15, 15a and 16 of the M1 motorway.

It is a 15 minute walk from Northampton Train station and located close to the Northampton Saints' rugby ground Franklin's Gardens.

Northampton Reptile Centre began selling reptiles and reptile supplies in 1995 and haven't looked back. The website www.reptilecentre.com began trading in 2006.

To view our terms and conditions please click here.

We are very sorry to hear that you need to raise a complaint with us. The first step would be to email your grievance to sales@reptilecentre.com so our customer service team can investigate the issue and resolve it for you. If you are not happy with their course of action or if you need to complain about the customer service team please email the details for the attention of Luke to complaints@reptilecentre.com

To view our cookie policy please click here.

To view our privacy policy please click here.

Anthony and Lois Hook are the owners, Gary Rolfe is the head of the website, Sam Shapter is the Northampton store manager and Cameron Hook is her assistant manager. Click here to meet the team!

Yes you can have the order sent to your work address as long as you fill in the billing address field provided at checkout.

Yes. Saturday delivery is available at the checkout. For delivery at the weekend simply pick this option when placing your order and make sure that your order is with us before 12PM on Friday.

You can check your order status in your Account. Simply log in and navigate to the order you want to check the status of. Your should also receive emails as the status of your order is updated.

We do not deliver reptiles ourselves but we do have a few trusted courier that we may be able to use. Please call the store team on 01604 753823 for further information.

We are currently only shipping within the United Kingdom. In some cases we may be able to make an exception please email us at sales@reptilecentre.com and we can see if we can help.

We can change the delivery address of your order as long as it has not left us however, this may cause a delay if the change is not complete by our deadline for dispatch. To change the address contact us as soon as possible with the order number and new delivery address.

Orders placed before 12PM Monday-Friday are dispatched the same day.

Royal Mail delivery takes 1-3 working days, Parcelforce deliver between 9-6PM the next working day and TNT normally delivers between 8-12AM the next working day.

We are sorry to hear that an item has arrived in poor condition. If you could take a picture of the damage and email it to sales@reptilecentre.com with your name or order number the team will resolve this for you ASAP. Please retain all broken items until instructed otherwise as we may need to collect them.

We are sorry to hear that parts are missing for your unit. Please check the instruction manual provided and email us to let us know your name, order number and which part is required. We have an arrangement with the manufacturer and can have them send the replacement piece directly to you.

To view our delivery terms and conditions please click here.

We use APC, TNT, Parcelforce and Royal Mail depending on the items in your order, your area and which option was selected at checkout.

We divide warehouses by categories to avoid cross-contamination. These groups are: live foods, live plants, dry goods, frozen foods and bulk goods. Each group will dispatch its items in separate parcels. Normally they are consolidated with the courier but orders with the 1-3 working day service may arrive on separate days.

We have included the building instructions for most of the vivariums in their product description online. If you cannot find the one you need please contact us so that we can find a PDF and have it emailed to you. Alternatively, we can talk you through the process if required.

We can add items to an order as long as the first order has not been dispatched yet. To do this please contact us and request for the first order to be held. Once it is stopped you can place a new order for the extra item then email both order numbers and ask us to combine them for delivery.

We are not a wholesaler so we would not be able to offer you a trade account, however, if you are ordering in bulk or need one very large order you could email us your contact and delivery details and we may be able to offer a discount.

No, we cannot take orders over the phone however we can offer advice by telephone to help you place your order online. The online team are available 9-4.30PM Monday to Friday to help you.

We do have a price match application page. Price match requests are checked daily Monday-Friday and are normally replied to within a day. To apply for a price match please click here.

Finance options, if available to you will automatically show as an option at checkout.

Vouchers can be redeemed at the checkout. Simply enter the code in the section for Discount Codes on our checkout. Please note that vouchers cannot be used to pay for postage and if applying a voucher takes your order below the minimum spend for free delivery you may be charged for postage.

Refunds are processed as soon as possible and the money will normally leave us within a day of it being requested. Payments by PayPal normally clear within a day, cards may take 1-3 working days depending on your bank.

Reward points are the reward system for our account holding customers. For every £1 spent online while logged in the customer will gain 1 reward point. A reward point can be redeemed to deduct 1p from the order. There is no time limit on them so you can let them build up in your account. There may be special sale days where multiple reward points are offered on certain items or orders between certain times, these will be automatically added to your account.

We do not sell live animals through our website. We do have lists of animals available in store and if you call the appropriate store using the number at the top of that sheet they should be able reserve an animal and help you arrange a courier.

We have a lot of care sheets set up for you to check. These detail the enclosure we would recommend, heating and lighting, diet and supplements and breeding for each species. To view our care sheets click here.

We have a lot of set up lists set up for you to check. We treat them as a shopping list in 3 sections the silver (budget) setup, gold (standard setup) or platinum (premium setup). Where applicable each list may also have colour options. To view our care sheets click here.

For a refund to be processed the item must return to us in resalable condition. As soon as the packaging has been cut open or vivarium assembled it would not be considered a resalable item. We always do our best to accommodate customers so if you would like to return a vivarium please contact us at sales@reptilecentre.com to see if we can accept it.

For a refund to be processed on an unwanted item it needs to arrive in perfect resalable condition. Depending on the time since dispatch and type of live plant it may perish in transit and would not be considered resalable. You may be able to return it but please contact us on sales@reptilecentre.com to ask permission first.

For a refund to be processed on an unwanted item it needs to arrive in perfect resalable condition. Depending on the time since dispatch and type of live food it may perish in transit or arrive with a shortened life expectancy and would not be considered resalable. You may be able to return them but please contact us on sales@reptilecentre.com to ask permission first.

Unwanted items can be returned as long as they get back to us in perfect resalable condition and it hasn't been too long since it was ordered. We try to accommodate our customers as best as possible and as such we do not have a very strict returns policy. Before posting the item back please email us with your order number, name, which item it was and why it is being returned so we can make sure it is eligible for return.

We are sorry to hear that an item has arrived in poor condition. If you could take a picture of the damage and email it to sales@reptilecentre.com with your name or order number the team will resolve this for you ASAP. Please retain all broken items until instructed otherwise as we may need to collect them.